Lesson

Take-Home Video Instructions - OC

We ask that you submit a recording of yourself walking a “real life” customer through your assignment, exactly as you would on a live call.

Deck Link

You can download the deck here:
OC Take-Home Video Assignment Deck

Customize the deck before you record

Go through each slide and update any placeholder content such as company name and scenario-specific details. Submitting a deck with generic or incorrect information is a fast way to fail. Treat it as if you're handing this deck to a real customer tomorrow.

Please submit your presentation within the next 7 business days.

Prompt

You are onboarding a new customer, Pants Labyrinth. This forward-looking clothing retailer has brought the direct-to-consumer model to the world of pants, offering innovative subscription plans and one-click purchases of slacks, jeans, culottes, and more. Your responsibilities include training the end users on the platform, defining project milestones, and providing technical integration approaches and support.

In this scenario, you are running a high-level kick-off call, where you will set onboarding expectations and briefly explain email setup.

Part one

The first part of the presentation will focus on how you'll set the stage for the onboarding. You're introducing yourself as the project manager resource and want to make sure your customer understands what to expect from you over the next several weeks.

Part two

The second part of the presentation will focus on the email channel setup. You want your customer to understand the steps necessary to make the email channel available to them in the Braze dashboard.

Customer profile

Customer: Pants Labyrinth

Entitlements purchased

  • Message credits: 2,000,000 email, 300,000 SMS
  • 2 IPs
  • SMS: 2 UK long codes
  • Currents: 1 messaging events connector
  • Universal MAU: 2,000,000

Business traits and structure

  • Engineering and product: 1 central team covering front-end and back-end engineering
  • Marketing: 1 global marketing team of 4 people defining core use cases, plus 4 regional marketing teams

Primary use cases

  • Weekly email newsletter
  • Onboarding user journey for new users (email)
  • Flash sale announcements (SMS)

Directions

Record your presentation of the deck (up to 10 minutes) to demonstrate how this project would be managed and coordinated. The goal of the exercise is to see how you would prepare for and kick off an engagement, take into account the customer's business requirements, and adjust the plan to fit their needs.

Once you have your recorded presentation, you'll upload it in the quiz step at the end of this course, along with your certification verification.

If you have any questions, reach out to pldx-training-support@braze.com.