Lesson
Tips for Passing Your Video Submission
Your video is a 10-minute recorded presentation to a mock customer. The Braze team is assessing two things: how you present (primary) and what you know (secondary). The tips below are designed to help you nail both.
Before You Hit Record
Customize the deck (OCs and TAs only). Go through each slide and update any placeholder content: customer logos, company names, scenario-specific details. Submitting a deck with generic or incorrect logos is a fast way to fail. Treat it as if you're handing this deck to a real customer tomorrow.
Practice out loud, not just in your head. Reading through your notes silently is not the same as speaking. Run through the full presentation out loud at least 2–3 times. This helps you find the moments where the words don't flow naturally before you're recording.
Record a practice run and watch it back. This is uncomfortable but effective. A quick test recording will show you where you're reading too closely from notes, where your pace drops off, and where filler words sneak in. Fix those before the real thing.
Know your weak spots. Identify the 1–2 slides or sections you feel least confident about and give them extra practice time. Uneven confidence is noticeable. The reviewers will spot the sections where you're less sure of the material.
During the Recording
Turn your camera on and keep it on. Camera presence is required. The review team needs to see you to assess delivery and engagement. A submission with the camera off will not pass.
Don't read from your notes—internalize the key points instead. The biggest reason submissions fail is a delivery that sounds scripted. You don't need to memorize a word-for-word script. Instead, know the 2–3 key things a customer needs to take away from each slide, and say them in your own words. If you need notes, use short bullet points as prompts - not full sentences.
Treat it like a live client call from start to finish. Pretend your customer is on the other end of the screen. Speak to them, not at the slides. Reference their context, use "you" and "we," and connect the content back to their situation/the prompt. This is the tone that passes.
Replace filler words with a pause. "Um," "uh," and "like" are natural, but frequent filler words interrupt your flow and signal that you're searching for what to say next. When you feel an "um" coming, just pause for a beat instead. A short silence sounds far more confident than a filler word.
Keep it under or at 10 minutes. The limit is 10 minutes - going significantly over is an automatic fail. This would suggest you haven't edited your talk track, or signals a lack of time management which is a core skill we’re looking for in a customer-facing role.